Frequently Asked Questions (FAQ)

Welcome to Pawzium Pets! Below are answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact us!

Ordering & Payment

How do I place an order?
Placing an order is easy! Simply browse our collection, add your favorite pet accessories to the cart, and proceed to checkout. Follow the steps to enter your shipping details and make payment.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible if your order has not been shipped. Contact our customer support as soon as possible with your order number.

Shipping & Delivery

When will my order be shipped?
Orders are processed within 1-3 business days after payment.

How long does shipping take?

• Express Shipping: 5-10 business days
• Standard Shipping: 7-14 business days
  Delivery times may vary due to customs checks or peak shopping seasons.

Do you offer free shipping?
Yes! We offer Free Shipping Worldwide.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order on our website under the “Track Your Order” section.

Can I change my shipping address?
If your order hasn’t been shipped yet, you can request an address change by contacting customer support. Unfortunately, we cannot change the address once the order has been dispatched.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it for a refund or exchange. The item must be unused and in its original packaging.

How do I request a return or refund?
Contact our support team with your order number and reason for return. We’ll provide return instructions.

Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Product & Support

What if my package gets lost or arrives damaged?
We offer 100% compensation for lost or damaged packages covered under our Buyer Protection policy.

Are your products safe for pets?
Absolutely! We ensure all our pet accessories and gadgets are made from pet-safe materials.

Need more help?
Feel free to contact our customer support team via email or live chat, and we'll be happy to assist you!

Thank you for shopping with Pawzium Pets!